Hello everyone -
We have a community language worker in India we are trying to support with SayMore using Win10 (I think - as a Mac user I have a hard time keeping track), and he is experiencing some sort of problem that results in the following behaviour: (a) once a new project is started, a new session cannot be created. (b) when a project is closed, it cannot be re-opened.
After creating a new project and trying to create a new session, this is what happens:
When he attempts to reopen the project, he gets an error box “SayMore had a problem loading the xxxxxx project. Please report this problem…”. And the beginning of the exception report says “An exception was thrown while activating SayMore.Model.ElementRepository…etc.”
This is a new(ish) HP machine and doesn’t seem to have any strange partitioning or permissions, though as I’m in Australia I can’t easily check everything. NB we’ve changed filenames to make them short and free of odd characters.
We’d be really grateful for any assistance!