Saymore can't create sessions in a new project and can't open project once closed - Win10

SayMore
1

Hello everyone -
We have a community language worker in India we are trying to support with SayMore using Win10 (I think - as a Mac user I have a hard time keeping track), and he is experiencing some sort of problem that results in the following behaviour: (a) once a new project is started, a new session cannot be created. (b) when a project is closed, it cannot be re-opened.

After creating a new project and trying to create a new session, this is what happens:

When he attempts to reopen the project, he gets an error box “SayMore had a problem loading the xxxxxx project. Please report this problem…”. And the beginning of the exception report says “An exception was thrown while activating SayMore.Model.ElementRepository…etc.”

This is a new(ish) HP machine and doesn’t seem to have any strange partitioning or permissions, though as I’m in Australia I can’t easily check everything. NB we’ve changed filenames to make them short and free of odd characters.

We’d be really grateful for any assistance!

Thanks
Mark

2

Somehow the image upload didn’t work. After “this is what happens:” I had tried to upload an image of the “Creating Sessions” dialog box, which reports (in scary red ink): “Copying failed: An exception was thrown while activating l:SayMore.Model.Session → SaMore.Model.Session.”

3

I have received the bug report you submitted and will follow up with you via email. If this turns out to be a program bug (or if I can come up with a way to improve the program to better report the problem), I will try to release an improved version of the program. If it turns out to be a specific scenario that can be avoided by the user, I will come back and post the details here in case other users encounter the same problem.