Updating Keyman 12 desktop

I’ve been trying to update Keyman 12 desktop from to the latest version on Windows 10, a fresh install in the last couple of weeks. I keep getting two error messages and the upgrade fails:

Keyman Engine 12.0 can not be started while Keyman 5.x or 6.x is running. Please shut down Keyman 5.x/6.x first.
Access violation at address 71192D8E in module ‘atcuf32.dll’. Read of address 000000C4

Any ideas?

Welcome to the community, Leigh.

In this case, it may help if you uninstall the current version of Keyman, restart your machine and then install the latest version: keymandesktop- stable (released 2019-12-18, 17.19 MB).

Please let me know how it goes.

Just to add some details to Makara’s instructions:

Launch “Settings”, type “programs”, and you should be able to select “Add or remove programs” from the list. This should bring up “Apps & features”.

Click in the box that says “Search this list” and type “Keyman”. This should list all the installed Keyman products. You can then see what needs to be uninstalled, or ask on this list if you have questions.

Thanks guys, that did it.