I tried at least three times, the installer would start, it would ask me for an administrative login, and then nothing else would happen. I tried several times, the first time clicking the “update now” in the notification that there was a new version; the second time I went and downloaded the update file myself from the Keyman website, then the third time I logged in to my administrative account then tried to run the installer. Each time nothing happened.
Finally I uninstalled the version I had, ran the installer again and this time it worked. My older version was 10.0.1092.
I had a similar issue. I didn’t uninstall the older version, but I tried rebooting. Then when I downloaded the new installer (rather than doing an update through Keyman Developer) my antivirus wanted to quarantine it. Once I got past that it installed fine.
Thanks for the feedback. We’ll keep an eye on it. If this happens again, it would be worth capturing the setup diagnostic logs from
So I repeated the experience. I uninstalled Keyman desktop, installed Keyman Desktop 10.0.1092, then ran the 1098 installer. It did say after some time that I needed to restart the computer and it would then continue, but when I restarted, nothing else happened. Nothing was written to appdata\Remote\Keyman\diags either.
But today’s version, .1099 doesn’t have this same problem. 1092 said there was an update, I clicked “Download now” and the .1099 update did install. Although it was sluggish enough I wondered if it would do the same thing, and was looking in Task Manager and saw that the Keyman updater was running, then the computer said I should restart.