I have a user that has different icons on each keyboard and one of them has lost the icon that displays in the system tray. The user is using Keyman 8 and has a licensed copy of it.
I have seen the post on this site and have done everything mentioned in it and it has not resolved anything.
We have completely uninstalled and re-installed the keyboard (even manually removing it from the keyman folders after uninstalling) and placed the icon in the folder mentioned in the above post.
During the re-installation of Keyman 8, I noticed it had an option to upgrade Keyman 6 keyboards. It wouldn’t let us do that since we were not actually upgrading from Keyman 6 but it made me wonder if there is an actual converter that could be used to convert her old Keymany 6 keyboard and see if that resolved the issue?
My understanding is that keyboard icons are actually built into the keyboard. The user doesn’t know how to build keyboards and since it is one originally built back in Keyman 6 or earlier nobody that was involved in building it is still around. I feel there might be unicode characters in the keyboard and not sure if things were built using single unicode characters or combined unicode characters.
Is there someone I could connect with the user (in a remote location on the opposite side of the globe from USA) who could help get this issue resolved for her?
Any advice and more specifically some expert help is appreciated.