Keyman Support may ask you to send a support diagnostic. These reports assist us in resolving your support issues. Please follow the steps below to generate a diagnostic report.
Note: If Keyman is not currently installed on your computer, you can download the diagnostic tool as a standalone here: tsysinfo.exe (5MB)
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Open Keyman Configuration.
- Click on the Keyman Desktop icon
, on the Windows Taskbar near the clock. - From the Keyman Desktop menu, select Configuration….
- Click on the Keyman Desktop icon
- Select the Support tab.
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Click ‘Diagnostics’ link
- You can collect diagnostic information about Keyman by clicking the ‘Diagnostics’ link under the ‘Useful Links’ section. The support diagnostic will collect critical diagnostic information from your computer and generate a report.
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Wait while your diagnostic data is collected.
- Click Send Report to Keyman Support….
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Fill in your email address and your name.
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Fill in details about the problem you are experiencing.
- Include as much information as you can, especially any error messages you have received - word for word - and the language and/or keyboards you are working with.
- Include as much information as you can, especially any error messages you have received - word for word - and the language and/or keyboards you are working with.
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Click Send.
- When we receive your diagnostic report, we will review it and reply, working with you to help you find a solution to your issue.
Applies to:
- Keyman Desktop 8.0
- Keyman Desktop 9.0
- Keyman Desktop 10.0
- Keyman Desktop 11.0
- Keyman Desktop 12.0
- Keyman Desktop 13.0