HOWTO: Send a diagnostic report to Keyman Support

Keyman Support may ask you to send a support diagnostic. These reports assist us in resolving your support issues. Please follow the steps below to generate a diagnostic report.

Note: If Keyman is not currently installed on your computer, you can download the diagnostic tool as a standalone here: tsysinfo.exe (5MB)

  • Open Keyman Configuration.
    • Click on the Keyman Desktop icon , on the Windows Taskbar near the clock.
    • From the Keyman Desktop menu, select Configuration….
  • Select the Support tab.
  • Click ‘Diagnostics’ link
    • You can collect diagnostic information about Keyman by clicking the ‘Diagnostics’ link under the ‘Useful Links’ section. The support diagnostic will collect critical diagnostic information from your computer and generate a report.
  • Wait while your diagnostic data is collected. Wait for the diagnostic data to be collected
  • Click Send Report to Keyman Support….
  • Fill in your email address and your name. Fill in email address and your name
  • Fill in details about the problem you are experiencing.
    • Include as much information as you can, especially any error messages you have received - word for word - and the language and/or keyboards you are working with.Fill in details
  • Click Send. Click Send
  • When we receive your diagnostic report, we will review it and reply, working with you to help you find a solution to your issue.

Applies to:

  • Keyman Desktop 8.0
  • Keyman Desktop 9.0
  • Keyman Desktop 10.0
  • Keyman Desktop 11.0
  • Keyman Desktop 12.0
  • Keyman Desktop 13.0