Backspace problems with Keyman keyboard in a Google Doc in Firefox

I thought I had reported this before, but I can’t seem to find it anywhere. I use our Tchad QWERTY keyboard (available in the repo) to type in French (associating it to the fr-FR language) on my Windows 11 machine. When I open a new Google Doc in Firefox (latest), activate the keyboard, type “Test” and press Backspace, the cursor moves between the “s” and the “t”, but doesn’t delete the “t”. If I press Backspace again, it deletes the “s”. If I type “Test” then left arrow and Delete, it deletes the “t” just fine. If I use Backspace multiple times, it deletes some of the letters, but not all. I usually have to clean up remaining letters with the Delete key. If I do the same test in Chrome, it works fine. Really weird, huh?

This is very annoying since I prefer to use Firefox, and I have a lot of Google Drive documents to edit in French! Can you try to replicate the problem, and let me know if something can be done to fix it?

Thanks,
Jeff

Hello @jheath,

I am unable to reproduce this issue using the sil_tchad_qwerty keyboard in Google docs on Windows 10, Firefox v134.0.1 with Keyman v17.0.333. Please use a different browser for now.

Could you make sure Keyman is up-to-date?

Thank you.

Hello @ross, could you help reproducing this on Windows 11?

Well, I was up-to-date yesterday, but then you came out with v17.0.333! :slight_smile:

I’m in the middle of some things, so it will take me a little while to install the new version, restart, and give it a test.

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There are no changes that would impact this issue in 17.0.333.

I thought that would probably be the case, but I also thought that a reboot (and refresh of Keyman) might be helpful. Well things are different but not better. Now I can’t even activate my Keyman keyboard in my browsers, in both Firefox and Chrome! I’m suspecting ESET again, so give me a minute to do some more testing…

Well, had some Internet problems in addition to everything else… I’ve tested a number of things, suspecting ESET, and checking out the previous post about this: Keyman not working with browsers - #17 by jheath. I have now disabled ESET in exactly the way prescribed in that thread, but still have problems.

I can, at least, activate my Keyman keyboard normally now. But still have problems with the Backspace key in Firefox. If I open a new Google Doc in Firefox, type “This is a test”, then press Backspace 14 times, I end up with “This i et”, I try it again and end up with “Thsi et”, and again “Ti sa et”. So the Backspace doesn’t always “take”. I do exactly the same thing in the same document in Chrome, and it deletes the text without a problem.

I think I’m going to try another restart…

After verifying the ESET settings (Secure all browsers turned off, and the 3 Secured browser settings turned off), I restarted, then verified the ESET settings were still disabled.

I open a new Google Doc in Firefox, turn on my Tchad QWERTY keyboard, type “This is a test”, use Backspace to erase it and get the same kinds of results - Backspace only works some of the time. If I type Home and use the Delete key, letters are deleted just fine. Also if I open the Google Doc in Chrome, the Backspace key works fine.

So… hopefully that’s enough information that someone (@ross ?) can replicate it. Just some sort of weird interaction of all of the pieces? I didn’t try uninstalling ESET (don’t have the time for that right now…), but if you can replicate the problem, then uninstall ESET to see if it is one of the required pieces in this weird interaction.

Thanks,
Jeff

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I will put in my todo list.

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Short version unfortunately at this stage I can not reproduce this problem.
Long version
Ok I have downloaded ESET again and tested this with the keyboard above. Like last time with everything from ESET turned on the Firefox + Eset + Keyman combination makes the browser almost unusable - took over a minute to type This is a test. However it the backspace worked fine.
I turned the Secured browser off Firefox started working at normal speed. Backspace again fine.
I enabled the Eset Firefox extension - everything works as expected.

There is something going on though with Keyman + Eset + Firefox on my machine different from @jheath . We will have to see if we can get more help from them directly.